Terms & Conditions
This web page details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
All fees, diets and medicine charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the medicines, materials, consumables and diets used. Our written fee list is available on request.
You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.
METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medicines/diets. You may settle the account using:
- CHEQUE with current Banker card
- CREDIT/DEBIT CARD – Mastercard, Visa
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often a pet’s illness or clinical procedure will not follow a conventional course.
PAYMENT AT THE TIME
Payment should be made at time of consultation or on receipt and also applies to insurance claims. Should an account not be settled within 14 days, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however, may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be referred to our Debt Collection Administrator and further charges will be levied in respect of costs incurred in collecting the debt: such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and Administrative costs together with interest on the principal sum.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note: we are not a registered micro lender we legally cannot offer instalment plans or part-payments of any account.
PET HEALTH INSURANCE
The Woodlands Veterinary Clinic Ltd strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your Insurance Company.
COMPLAINTS & STANDARDS
We hope that you never have recourse to complain about the standards of service received from Woodlands Veterinary Clinic Ltd. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Practice Manager or Director.
OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by, Woodlands Veterinary Clinic. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.
OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph, remains with the practice.
No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing and signed by one of the Directors. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in anyway. We may, from time to time, revise these Terms and Conditions.
Opening Hours (Warden Hill)
Monday – Friday
8am – 7pm
9am – 12pm
Out of hours
call 01242 255133
you will be transferred to a dedicated veterinary emergency clinic