Woodlands Vets’ response to COVID-19
Updated 1 September 2020
In line with Government guidelines regarding the ongoing COVID-19 pandemic, from 1st September the following changes will be put in place to continue to protect our patients, clients and staff.
Any visits to Woodlands Veterinary Clinic will be conducted in line with the following protocol (until further notice):
- To protect our staff and clients we are asking that no client enters the building without an appointment or invitation.
- On arrival, clients are asked to inform Reception in person or by telephone on 01242 255133. It is preferable the clients wait outside, preferably in their vehicle, until the vet is available. Clients may use the waiting room if necessary, and must wear a face covering and sanitise hands on entry, please respect any social distancing measures currently in place.
- Where possible, the vet may conduct some of the verbal part of the consultation in person when they come out to the car park to collect the patient.
- Only one client per pet will be permitted into the practice except in exceptional circumstances and they should endeavour to maintain at least 6 feet / 2 metres of space between them, other pet owners and staff. No more than two clients will be allowed into the practice at one time.
- Clients will not be allowed into the consulting rooms unless where absolutely necessary, and at the discretion of the vet/practice manager.
- The patient will be examined in our practice in the usual way. Advice will be given and discussions will take place about the options for their treatment – again, this may be over the telephone.
- If a pet is hospitalised at the practice, visits will not be permitted.
- If you are a new client, please register your details with us before contacting the practice, you can do this online here.
Where possible, advice will be provided via telephone. Please call us for more information. If a telephone consultation with a vet is needed this will be charged at £30. This fee will be waived if the vet decides your pet needs to come in to the practice for an in-person consultation.
The practice continues to operate with a reduced number of staff, so your patience and understanding will be greatly appreciated.
Clients with pets who require emergency veterinary care, who have been exposed to COVID-19, or had close contact with someone who has, or are experiencing symptoms, please call us on 01242 255133. We will advise you on how your pets can receive the care they need.
Will there be any changes to opening hours?
We will be open between 8am and 7pm on weekdays and from 9am to 12pm on Saturdays. We will not be opening on Sundays until further notice.
My pet is due a booster, do I need to come in?
We are happy to delay boosters for 3 months and may consider longer delays depending on your pet’s circumstances and the public health situation as it evolves.
I have a puppy/kitten who needs their first or second vaccination, do I need to come in?
We will still be providing first and second vaccinations for puppies and kittens.
My pet is on the TLC scheme, can I come in for their routine quarterly health checks with the nurse?
We have a limited number of available consultations to see pets for these checks until further notice. This is in line with the Government’s advice and in the interests of the safety of both our staff and the public. Preventative healthcare (e.g. flea/worming treatment) can still be collected from the practice, please phone in to order this. Please note that adult pets will be seen strictly no more than once every three months for TLC consultations. Puppies are able to have a TLC appointment monthly until they reach adulthood.
My pet is on long term medication, do I need to come in?
Providing your pet is happy and well at home we will be happy to delay most repeat prescription ‘check-up’ appointments until further notice. Please phone in to the practice and if necessary, a vet may speak to you before dispensing further medication for collection.
I am an in self isolation/suspect I may have COVID-19/am in close contact with someone suspected of having COVID-19, how will Woodlands look after my pet?
We are happy to post most types of medication to you for a small fee (though we cannot guarantee the postal service). If your pet is ill then please phone the surgery for further guidance. A vet may be able to give advice via a telephone consultation or may decide that your pet needs to be seen at the practice. We will endeavour to provide home visits to collect your pet if necessary.
My pet has an intermittent problem, can I have some medication just in case this flares up?
Unfortunately we will not be able to provide medications in these circumstances as we may encounter stock shortages over the coming period and must try to ensure we can provide for pets who need it. If your pet has a flare up of their condition then call us and we will provide treatment as necessary.
For more helpful advice from the Canine and Feline Sector Group and it’s partners please click here to visit their website.
Monday – Friday
8am – 7pm
9am – 12pm
Monday – Friday
9am – 12pm
Out of hours
call 01242 255133
you will be transferred to a dedicated veterinary emergency clinic